With over 95 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.
We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life.
This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.
Joining the growing customer facing team as a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.
The Company
A platform designed to identify and support career growth for under-represented individuals.
VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!
We are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude.
The ideal candidate will be friendly and approachable, capable of building strong relationships with customers.
A dedication to continuous learning and development is essential, viewing each interaction as an opportunity for growth.
The company is looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier 2 Customer Support Engineer, to provide 2nd line technical support and expertise.
You will report to the Helpdesk Manager for technical direction and guidance.
Key Responsibilities
Accurately logging tickets in Becrypt ticketing system.
Posted by Love Success Recruitment • £13.46/hr to £14.94/hr
Key Responsibilities
Provide exceptional customer service via telephone, email, and social media, addressing supporter inquiries in line with our Service Level Agreements and Supporter Promise.
General
As a Supporter Care Advisor, you will play a vital role in engaging and inspiring supporters over the Christmas period.
We are excited to offer a fantastic opportunity to join a leading not-for-profit organisation during one of their most impactful seasonal campaigns.