I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim.
Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.
Are you considering a career change in customer service that fits around your lifestyle and commitments?
Maybe you're looking for a new job but lack the confidence to apply, or perhaps you've never thought about a Contact Centre role before but are curious about working with a reputable brand like EE.