Posted by Northgate Vehicle Hire • £22K/yr to £24K/yr
This is a great opportunity to join one of the UK's leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.
Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base.
Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat).
Posted by Northgate Vehicle Hire • £22K/yr to £24K/yr
We are seeking a dedicated Customer Service Representative to join our Central Supplier Admin Team in Darlington.
This role focuses on managing and resolving issues surrounding breakdowns, tyres and windscreens efficiently and effectively, primarily through email and administrative tasks.
Monday to Friday, shift patterns between 8:00-18:00, with the occasional Saturday shift.
We are seeking a detail-oriented and proactive Credit Control Associate to join our Clients team.
Reports To: Credit Control Senior Manager & Assistant Manager
The successful candidate will manage the Assumed Payments Function, perform credit control duties on allocated Outwards Reinsurance accounts, and support various Credit Control team projects.
Posted by Northgate Vehicle Hire • £45K/yr to £50K/yr
We're looking for an experienced and forward-thinking Senior Operations Manager to oversee our Hire Contact Centre and take charge of delivering outstanding service across multiple functions, including OneRental, Customer Services, PCN Management, and Data Administration.
As a key member of the team you will be responsible for overseeing the daily operation, ensuring the seamless integration of systems, processes, and people to meet and exceed Key Performance Indicators and Service Level Agreements.
Are you a seasoned Operations Manager with a passion for driving customer excellence and leading diverse teams?
Working as part of a credit control team, you will manage the collection of all outstanding debt in line with monthly targets and KPIs and liaise with customers whose payments have fallen into default, to secure a prompt resolution.
You will be responsible for the day-to-day receivables management of a portfolio of our own customers, making sure payments are received in line with individual payment terms as much as possible.
Do you thrive in an environment that values teamwork and recognises that collective efforts drive exceptional results?