Join Our Growing Team as a Customer Service Representative!
Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!
As our business continues to expand, we're hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Tuesday 17th September. This is your chance to learn more about our exciting opportunities and see what we have to offer!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Our Teams:
Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.
Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.
Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution process.
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - Ageon employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
We look forward to welcoming you at our open day, where you'll have opportunity to find out more about our business and the roles available, explore our offices, chat with us, and have the possibility of an interview there and then if you like what you see! Full details are as follows:
Date: Tuesday 17th September 2024
Time: 2pm to 8pm (With the latest arrival time of 7:30pm)
Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ
With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.