We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products.
A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions.
Key Responsibilities
Manage and respond to customer queries via email and phone.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
My client based in West Molesey have a very well established and enviable reputation both in the UK and internationally and they are looking for a Customer Service Coordinator to cover a maternity leave contract for the next year with the possibility of this role becoming a permanent position.
This will be a hybrid role potentially working 2 days in the office and 3 days remote.