Customer Support Coordinator
Location:
Tonbridge
Salary:
£28,800 - £31,900 (DOE)
Hours:
Monday – Friday 8.30am – 5pm (1 hour for lunch)
Contract:
Maternity Cover
A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions.
Key Responsibilities:
- Manage and respond to customer queries via email and phone.
- Log and track customer issues
- Prepare and issue weekly defect and exception reports.
- Allocate tasks to Customer Support Operatives and contractors.
- Oversee inspections, contractor performance, etc
- Coordinate CRM diaries and schedule works efficiently.
- Ensure customers are informed throughout the remediation process.
Skills & Experience:
- Strong administrative and customer service skills.
- Ability to work independently, prioritise tasks, and problem-solve.
- Excellent communication and interpersonal abilities.
- Experience in face-to-face customer service is essential.
Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service!
Apply now: Send your CV to Melissa at TN Recruits Temps to discover more and to make your application for an immediate interview.
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