Customer Service Specialist-SaaS This is a MAT Leave Contract
Our client, a global leader are looking to recruit a Customer Service Specialist for their rapidly growing SaaS company, with a successful platform. The customer Service Specialist will work closely with the development and product team to improve customer experience.
This role is predominantly home working with an expectation to attend the office in London 3-4 days per month.
You will be
- Highly customer service focused, and happy to go that extra mile to assist customers
- Can see the big picture, but will deep dive into details and use initiative to get things done
- Love to work with people and always take the collaborative path
- Outstanding communicator both written and verbal
- Always learning, staying relevant and offering your ideas, insight and tips
- A growth oriented individual who is always seeking out new opportunities to improve the business and grow the pipeline
- Serve as the primary point of contact for customers providing prompt and effective technical support
- Respond to incoming inquiries visa Email, chat, and telephone
- collaborate with cross functional teams to enhance customer satisfaction
- assist in delivering webinars and other training sessions to educate customers
- Participate in an on call rota to handle urgent support during out of office hours
- Ideally a minimum of 2 years working in a SaaS company
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk