Posted by Macildowie Recruitment and Retention • £24K/yr to £26K/yr
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
General
Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Handle incoming telephone calls and assist customers with their enquiries.
General
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis.
You will be working full time hours, Monday to Friday on a rotating shift pattern - 8am - 4pm, 9am - 5pm, and 10am - 6pm.
The Sales Manager leads and manages the Sales and Customer Success teams to achieve company growth and customer satisfaction objectives.
This role combines strategic oversight with hands-on management, driving sales performance, optimizing customer success initiatives, and ensuring seamless collaboration between Business Development, Account Management, and Customer Success functions.
The Sales Manager will be critical in scaling the team and refining processes to support the company's growth trajectory.