Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
If you have a real passion for the very best in customer service, pride yourself on excellent communication and relationship building skills and are motivated by keeping an eye on the smallest day to day details, whilst displaying the vision to contribute to broader, longer-term objectives, then we have a great opportunity for you to join a tightly knit team and help their clients realise their dreams.
The role is suitable for an organised and proactive person.
You will be dealing with all incoming enquiries, discussing client requirements, inputting customer details into our CRM system, providing the appropriate information to customers, scheduling appointments and liaising with engineers the details of the clients' requirements and project specification.