Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Pertemps Dudley West Brom Perms • £24K/yr to £27K/yr
This role would really suit someone that prides themselves in delivering an efficient level of customer service.
A new opportunity to join this growing business and be part of this dynamic team.
You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.
Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.
We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client's Customer Support team.
Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.
A new function in our Moorepay business, our field-based Customer Success Managers (CSMs) will play a critical role in the ongoing management and health of our customer relationships and in developing close working relationships with our key and strategic customers.
As a CSM your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay.
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
As customer IT Support Advisor, your daily responsibilities will include responding to customer queries, troubleshooting minor technical issues, addressing product-related questions and, overall, delivering a first-class service.
Our client, a long-established, expanding software & technology provider, is seeking a Customer IT Support Advisor to further strengthen their team based in the Black Country region.
As Customer IT Support Advisor, you will be the first point of contact for all customers, delivering exceptional service that ensures they get the most out of our clients' software solution.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.