Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
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Posted by Central Employment Agency (North East) Limited • £30K/yr
General
Central Employment are delighted to be working for a long term global industrial manufacturing and engineering client, as they look to recruit a B2B Customer Account Manager.
B2B Customer Account Manager profile
Establishing and building strong internal customer relationships and communications channels within the group will be key, simultaneously managing day to day issues that may arise between the production, engineering teams and its internal customers, while identifying and implementing opportunities to grow the business.
Key responsibilities
Develop and maintain a thorough understanding of how the company operates, its products, their use in application and company internal processes and procedures.
Delivering outstanding customer service over email and telephone.
General
You will play a crucial role in delivering an exceptional customer service experience to all their customers.
We have an excellent opportunity to join a global manufacturing business as they look for a German speaking Customer Service Administrator to join their team.
By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.
Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients.