We have an excellent opportunity to join a global manufacturing business as they look for a German speaking Customer Service Administrator to join their team. You will play a crucial role in delivering an exceptional customer service experience to all their customers.
Job Responsibilities:
- Delivering outstanding customer service over email and telephone
- Providing proactive and commercial account administration
- Maintaining an accurate customer database for business development purposes
- Communicating effectively and liaising with other departments to solve problems or answer customer queries
- Administering of returns and process accurate refunds
- Monitoring online payment details to reduce risk of fraudulent orders
- Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
- Booking shipping and transport using logistics providers
- Coordinating order fulfilment
- Ad hoc customer service/sales administration
Requirements:
- Fluent in German and English, both written and spoken
- Previous Customer Service experience
- Strong MS Office and Excel skills
- Proficiency with systems
- A positive and proactive attitude
- Conscientious & hard-working
- Able to multitask and manage workload to tight deadlines
- Articulate, confident and friendly manner
- Close attention to detail
Benefits/additional info:
- Numerous staff social events throughout the year
- 25 days holiday plus 8 bank holidays
- The opportunity to buy and sell annual leave
- Paid charity days for all employees
- Enhanced pension scheme
- Company healthcare plan - including dental, eyecare and wellbeing services
- Wide range of employee wellbeing initiatives and benefits