As the CRM Executive, you'll be responsible for supporting the Senior CRM Executive and CRM Manager with the delivery of key customer communications, along with understanding engagement, usage and retention rates across multiple brands.
General
Due to continued growth they are now looking for a CRM Executive to join the team.
This position involves being a crucial part of the customer interface, requiring the candidate to provide exceptional customer service while supporting the planning and dispatch teams.
The role demands navigating planning systems and customer relationship management systems efficiently to address client queries, resolve complaints, and maintain effective communication with over 1,800 customer sites and senior managers.
Following a recent change in ownership and transformation of our business operation, they are actively recruiting talented individuals to join our newly relocated customer service team based at our HQ in Huddersfield.
Our client is a global brand who has an opportunity like no other, a brand experiencing huge change and big moves!
This is a unique opportunity to join our team at the start of this visionary journey, if you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Bonus up to £6k per annum, hybrid working (a minimum of 3 days in office), staff discount, birthday off after a year's service, health cash plan scheme, continuous learning and development.
General
At Buy It Direct, we're redefining the eCommerce landscape.
Starting from humble beginnings, we've grown into one of the UK's largest and fastest-growing online retailers.