Posted by Advanced Resource Managers Limited • £35K/yr to £45K/yr
As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers.
About the role
You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this.
The company is looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier 2 Customer Support Engineer, to provide 2nd line technical support and expertise.
You will report to the Helpdesk Manager for technical direction and guidance.
Key Responsibilities
Accurately logging tickets in Becrypt ticketing system.
We are seeking an experienced Network Support Engineer to work for our client, an award-winning technology company and ISP specializing in business cloud communications.
The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company.
The company offers a competitive compensation package that includes a gym membership and private healthcare.
The Client Services Engineer provides technical assistance to computer system users.
Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Work hour: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off includes weekends
The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company.
Our client is an award-winning technology company and ISP specializing in business cloud communications.
The company offers a competitive compensation package that includes a gym membership and private healthcare.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).