Act as the first point of technical support for end users of the company, including resolving hardware and software issues
Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.
Managing the customer facing link of the supply chain with the purpose of providing accurate delivery information and problem solving to achieve consistent successful delivery for our customers with exceptional customer service.
Respond to a high volume and variety of customer delivery inquiries, solving problems to satisfy both customers and the business.
They receive escalated communication from internal and external customers by phone or e-mail with the purpose of providing satisfactory solutions in a high pressure, demanding environment.
We are working with a client in the photography industry who are looking for a 1st Line Support Engineer to join their existing team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices.
Key responsibilities
First point of contact for any IT issues faced by internal users.
Technical Support Engineer (1st/2nd End User Support)
The role and company
Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company's London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems.
You will be working in a team of 5 (UK and international based).