Technical Support Engineer (1st/2nd End User Support)
The role and company: Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company's London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems. You will be working in a team of 5 (UK and international based)
The role will be an initial 6 to 12-month contract (inside IR35) with the potential for extensions. It will be office-based, and your working hours will vary on shifts between 7.30am to 6.00pm (days only, Monday to Friday), with some flexibility required for the odd weekend/ OT depending on projects. The role may also require you to travel to overseas office that are based in EMEA & South Africa.
Core skills and experience require for the Technical Support Analyst are:
- Good experience of 1st/2nd Line support in a mid to large enterprise company, Blue Chip or similar professional services, in an End-User Support / Technical Support Analyst capacity.
- ITIL certification/ experience (ideally)
- Flexibility to work in a fast-paced, multi-task environment.
- Excellent knowledge of supporting PC workstations hardware and software including networking and communications interfaces and relationships.
- Strong support of Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook).
- Experience with PC Architecture - Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems.
- Experience providing on-call support via voice and remote access tools.
- Networks/ Security/ Software distribution knowledge, 2FA, SFTP, FTP, Ivanti, WSM, SCCM
- Smartphone configuration / support
- First class customer services/ communication skills
- Able to travel to international offices occasionally.
- **Please note this role is based fully in the office**
For a full and comprehensive specification, please apply for the position - Technical Support Engineer (1st/2nd line End User Support)