Posted by Dynamite Recruitment Solutions Ltd • £24K/yr
General
Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business at this busy and demanding time.
£23,500 plus 5% bonus
Hybrid working
This position will allow you to work 2 days at home and 3 days in the offices.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.
Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
You'll work alongside our operational teams to identify any customers that require extra help as we go about our works and put plans in place to ensure any potential disruption is minimised.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?