Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
Joining the growing customer facing team as a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.
The Company
A platform designed to identify and support career growth for under-represented individuals.
VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!
Our clients - a wide-range of professional membership organisations, charities, and public sector bodies - are looking to recruit experienced administrators, with focused roles in event coordination, executive support, customer service, and HR.
Successful candidates will have demonstrable experience of working in a fast-paced office environment, providing administrative support to stakeholders including internal senior management and key external contacts.
Excellent communication skills, written and verbal, and the strong organisational skills to manage multiple and tight deadlines will be essential requirements for these roles, starting from entry-level positions to more senior roles.
Mostly remote working, meeting with the team in the office on Wednesdays.
About Us
Over the last few years we have been building the behind-the-scenes systems and infrastructure to scale our business and to get to the next stage we require you.
Our growing B2B Consultancy business has been established for over 20 years.
We are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude.
The ideal candidate will be friendly and approachable, capable of building strong relationships with customers.
A dedication to continuous learning and development is essential, viewing each interaction as an opportunity for growth.
Joining us on a 12-month interim basis, you will undertake user access management tasks across the application portfolio accurately and within agreed SLAs.
You will provide user access reports to the Internal Controls team for access recertification, and to the business as part of external and internal audit exercises.
General
Aptia operates a hybrid working pattern, which means that you will work from home and any Aptia UK office.
We are currently recruiting for a Membership Engagement Administrator to start immediately for 2 weeks; maybe longer whilst our client recruits perm; This role is hybrid Pay £17-18an hour
This role provides a world-class customer service experience to the College's fellows, members, stakeholders and non-members.
WHAT WILL YOU BE DOING
Membership Management and Engagement: Provide a world-class customer service experience to our membership and other people who contact us.