A newly created position, this Administrator position has been introduced to support all departments and act as the first point of contact for potential and existing customers.
Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch.
The main objective of this role is to provide excellent customer service to internal and external customers.
This is a full-time permanent role the hours are 9-5pm.
Posted by Personnel Selection • £25K/yr to £27K/yr
The purpose of the Administrator role is to deal with all incoming calls from our intermediary partners who have queries and/or administration requests regarding criteria information and support the sales process through administrative duties and answering and managing our front-line telephone enquiries.
We are an award winning and growing financial services organisation and have an exciting opportunity to join the business on a permanent basis to work as an Administrator providing administration and customer service support to our sales department and external clients and 3rd parties.
This is NOT a sales role and is very much a customer support role within the sales department whereby you are dealing with incoming calls from our existing clients with queries on our products, processes and the mortgage sales process relevant to them.
Posted by Source4 Personnel Solutions • £26K/yr to £27K/yr
General
Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team.
Due to busy work loads the client is looking for someone to start asap and will be on a temp to perm basis
Job Overview
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.