I have partnered with an online retailer who are seeking a customer service advisor on a temporary basis to support the high demand of customer enquires
They are actively recruiting high-quality customer service advisors to help support customers and deal with a large volume on incoming calls
This company thrives through black Friday and the Christmas period.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Our client based in Basildon are seeking an Customer Service Advisor to join their team on a Temporary basis (with the possibility of a permanent role) beginning immediately.
The successful candidate will have good organisational skills and prior experience of sales order processing and customer service.
If you have strong communication skills and are looking for an exciting new opportunity, then we would love to hear from you!
Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible.
This is initially a temporary role with a view to going permanent.