Customer Service Advisor needed in West London Paying £18.52 per hr Ref 03151
Full time hours on a temporary basis
Responsibilities:
- Provide a single point of contact for housing services and repairs.
- Ensure timely and positive responses, meeting performance targets and high satisfaction rates.
- Respond to enquiries via various channels (telephone, email, web, social media, post).
- Deliver consistent, reliable, customer-focused service, ensuring value for money and acting as a positive role model.
- Act as the first point of contact, providing initial advice and resolving frequent service requests via various channels.
- Direct complex inquiries to appropriate individuals or departments.
- Capture and pass detailed information to specialist teams when necessary.
- Access and record actions on the council's systems to provide relevant information and services.
- Develop and maintain knowledge of key policies and procedures.
- Conduct telephone surveys and record outcomes.
- Capture and update customer information.
- Work towards performance objectives linked to key performance indicators.