Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, between the hours of 8am and 8pm Monday to Friday, 10am-2pm Saturday (on a rota).
Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days' holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.
A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years' industry leading experience.
An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Ellesmere Port on a temporary basis
Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent level of communication and presentation.
Hourly rate between £18.00 and £20.00 per hour - 45 hours per week
You will serve as the primary point of contact for customers who have issues with the companies products or services, working to resolve their complaints while maintaining a positive customer experience.
As a Customer Service Executive, you will be responsible for handling and managing customer complaints and concerns in a timely and efficient manner and within minimum standards and regulatory timeframes.
Job Description
Receive and respond to customer complaints via various communication channels, including phone calls, emails, and social media platforms.