Customer Service Assistant - German Speaking
Are you passionate about delivering exceptional customer service?
Do you excel at providing support both in English and German?
I'm looking for candidates with a customer service background who are IT literate (Microsoft packages such as Teams)
They could come from a teaching, translation, hospitality or office based background therefore please apply if interested.
Our client, a global pharmaceutical company dedicated to improving patients' lives, is seeking an enthusiastic and customer-focused individual to join their team as a Service Desk Analyst
? Location: Chester (Hybrid 50% of time)
Pay: £19.00 per hour
Hours - Monday to Friday, 35 Hours per week
This position will require to work on shifts that may rotate every 2 weeks. Our client's shifts are: 7-15, 8-16, 10-18 and occasionally 11-19
- Expect to work on Bank Holidays periodically for double pay.
Skills Required
- Multi-Lingual effective and fluent communication in German and English (German native/almost native). Preferably fluent in another language like Italian, French or Spanish too but not essential
- Top quality Customer service
- Excellent IT Skills or previous experience working in a similar environment, ensuring you are able to demonstrate an ability to troubleshoot and research IT and application issues.
- Experience with Microsoft Office Suite required especially Teams
- Multitasking, Good Listening skills, excellent questioning and problem solving.
What the role involves
- Accept incoming calls, chats, tickets, redirect calls/tickets if necessary, to appropriate support.
- Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams
- You should expect to be fully trained in the role by 6 months.
Note: This position is open to all applicants eligible to work within the United Kingdom who live around an hour commute from Chester, Cheshire.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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