As a Customer Service Executive, you will be responsible for handling and managing customer complaints and concerns in a timely and efficient manner and within minimum standards and regulatory timeframes. You will serve as the primary point of contact for customers who have issues with the companies products or services, working to resolve their complaints while maintaining a positive customer experience.
Job Description
- Receive and respond to customer complaints via various communication channels, including phone calls, emails, and social media platforms
- Ensure our responses adhere to regulated minimum standards, procedures and timeframes. Engage legal support through our legal partners as and when needed with support from senior Team Members
- Develop and implement strategies to resolve customer complaints in a timely and satisfactory manner
- Liaise with internal teams to facilitate problem-solving and ensure resolutions align with company policies and standards
- Provide feedback to management on potential process enhancements or product improvements based on customer feedback
The role will be based in the Chester office and is full time, with hybrid working available.
Salary starting at £25,000