Berry Recruitment are NOW hiring for a committed and experienced Customer Service Advisor to work for a not-for-profit organisation in Didcot, Oxfordshire.
This role is being offered on a Contract Basis.
Key Responsibilities of the Customer Service Advisor
To effectively handle incoming telephone calls, emails, app enquiries, online chat, and social media on a wide range of issues and give advice or act as appropriate.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Posted by East Cambridgeshire District Council • £22K/yr
General
East Cambridgeshire District Council have an exciting opportunity for a Customer Services Advisor Apprentice to join their team!
Close Date: 7th of July 2024
About Us
East Cambridgeshire offers excellent transport, stunning countryside, vibrant markets, and welcoming communities, making it one of the UK's happiest and healthiest places to live.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.