As a Customer Service Advisor your duties and responsibilities will be:
- To deliver great customer service to all our customers through effective and timely query and complaint management.
- Aiming for a first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email.
- Working effectively and managing own workload to respond to customers within agreed service level agreements.
- To effectively manage and respond to all queries.
- To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies.
- To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
- To take actions, working with other departments where necessary, to improve customer experience.
- To ensure that all processes are always operated in a timely manner with a focus to provide excellent customer service.
All Training Provided - Apply Today!!
Shifts and Salary:
This is a full-time permanent contract.
37.5 hours per week.
Between the operating hours of...
Monday - Thursday 09:00 - 17:00
Friday - 08.30 - 16:30
£22332 per year - paid monthly