The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator:
Responsible for receiving and administering all housing complaints into the service within set timescales.
Somerset Council's housing landlord service provides housing management services to approximately 5,600 council housing tenants.
We are looking for a Credit Control Specialist to join our dynamic team.
Your primary responsibility will be to deliver an excellent, efficient Credit Control service in accordance with the Group's collections procedures, ensuring all Care debt is chased in a timely manner and escalating cases as required.
Key Accountabilities
Review and chase all Care debt in line with the Aster Dunning process.
To provide administrative support for a team of case managers who are providing support and housing management services to circa.
The emphasis of the role throughout the period will be on providing a business support service within the housing service, complying with specialist and statutory frameworks.
900 council housing tenants living in sheltered and extra care housing across the district of Taunton and Wellington in Somerset.
Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include...
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