As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.
You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below
Reporting to the Customer Excellence Manager, this role will involve working across a variety of contact channels including phone, email, web and social media.
We are looking for a Customer Excellence Co-ordinator who loves working with customers, who enjoys working in a fast paced team and who pride themselves on doing the best they can for each and every customer.
At CTD Tiles, our Customer Excellence Team are committed to the delivery of exceptional customer service.
Working with a prestigious clothing company based in the Erdington B24 Birmingham Area who are looking for an experienced Customer service Manager to join the team at an exciting time.
Our clients have huge plans for growth and are looking for someone to be a key member of the team during this time.
You will be based at their modern head office working within an enthusiastic well-established team.
We are seeking a dedicated Customer Experience Transformation Manager to join our team at a prestigious global bank based in London.
This is a unique rolling contract opportunity where you will play a pivotal role in shaping and enhancing our customer experience strategies worldwide.
As a Customer Experience Transformation Manager, you will
Lead the Global Design and Implementation of the Net Promoter System: Guide the global CX community with your expertise in research and data analysis.
We want YOU to come and to help us to manage our exciting upcoming projects.
You might have thought that as "Technology Partner of the Year 2023" our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere... but you'd be wrong.
Yes, we are all incredibly proud of our achievements, BUT we're insanely ambitious, full of new ideas, and we're ONLY JUST getting started.
We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer.
The Customer Excellence Team are committed to the delivery of exceptional customer service.