Customer Service Manager
40 hours per week between 8am and 7pm Monday to Sunday - Weekend working may be required
Annual Salary between £36,000 - £38,000
People Solutions are delighted to be working with our client, a leading national fashion business with headquarters based in Birmingham.
We are recruiting for a Customer Service Manager to manage the day-to-day requirements of store customers, e-commerce clients and internal teams.
What are the benefits?
The benefits for the Customer Service Manager include:
- Competitive Salary based on experience.
- 22 days holiday plus bank holidays increased following 2 year's service.
- Purchased holiday scheme following 2 full year's service.
- Employee discount up to 50%
- Health cash plan available.
- Workplace pension.
Day to Day Duties
Customer Service Manager - Daily Duties Include:
- Leading, managing and motivating a team of telephone-based Customer Service Advisor.
- Support with the recruitment of the customer service team.
- Write and deliver customer service training to the team.
- Develop, write and implement the customer service procedures including SLAs and KPIs.
- Deal with customer complaints, queries and escalations.
- Development and coaching of the team, including performance management when required.
- Manage staff rotas ensuring that the department is adequately manned.
- Offer support to customers via telephone, email and social media channels.
Essential Skills
- Previous experience as a Customer Service Supervisor or Manager within a similar environment.
- Confident, with the ability to work under pressure.
- Able to meet deadlines.
Desirable Experience
- Sound business knowledge.
- Excellent communication skills.
- Experience using Fresh Desk
- Experience using Digital Genius
What training is provided?
Full training will be provided 'on the job' starting on day one.
Contact
Apply today by clicking below