Posted by Pursuit Resources Group • £60K/yr to £70K/yr
My client is looking for an experienced Senior Engagement Manager with a technical background and solid understanding of enterprise software management.
As a Senior Engagement Manager, you will play a key part in promoting the business, educating customers and supporting sales.
The ideal candidate will have a strong understanding of project portfolio management principles, methodologies and tools.
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
General
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.