You will be responsible for leading and training a team of customer success / client success team to provide excellent customer success to their clients which are mid-market and enterprise customers across a range of industries.
You will be responsible for implementing KPI's and policies to identify customers at risk to minimize customer churn, as well as working with the team on customer renewals and looking for upsell and cross sell opportunities.
General
A global market leader in the HR software space who have an offering based around employee recognition, employee engagement, employee benefits is looking to add a head of client success to their UK team as part of their continued growth.
Certain Advantage are on the hunt for a Customer Marketing Specialist, for a fantastic career opportunity which will be dedicated to customer marketing.
This will focus on creating and driving customer loyalty and retention campaigns working as part of a wider marketing team within a B2B tech company.
This opportunity will be to work with an expanding scaleup business that is focused on providing optimised processes to their customers with a unique tech offering.
If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you!
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured.
Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.