We are seeking a Customer Contact Advisor to join our clients Contact Centre team.
This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email.
Day-to-day of the role
Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support.
We are currently recruiting a Customer Service Advisor position on behalf of our client where you would be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
Reporting into the Employee Relations Specialist, the HR Advisor will provide a comprehensive, expert service of advice and guidance to all areas of the business in order to enable the capability of Managers in dealing with all people matters.
The HR Advisor will be confident to consult on a range of relatively complex People issues with a proven ability to deliver against a range of conflicting demands.
Previous experience of coaching and developing Managers on ER Matters is essential.