We are seeking a Customer Contact Advisor to join our clients Contact Centre team. This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email.
Day-to-day of the role:
- Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support.
- Take full ownership of customer queries, getting to the heart of the issue to find the right solution.
- Consistently going the extra mile to ensure customer satisfaction.
- Tackle challenges creatively and meet targets with enthusiasm.
- Collaborate with colleagues across the business to deliver a first-class service.
- Continuously seek ways to improve processes for the benefit of colleagues and customers.
- Quickly learn and efficiently use a variety of computer systems.
- Maintain resilience and composure under pressure, turning challenging situations into positive outcomes.
Required Skills & Qualifications:
- A passion for customer service and a desire to make a positive impact on customer experiences.
- Target-driven with a love for overcoming challenges.
- Creative problem-solving skills.
- Strong teamwork capabilities.
- Proficiency with computers and the ability to learn new systems quickly.
- Resilience and the ability to handle pressure with a positive attitude.
If this sounds like something for you, please click apply today!