Great opportunity for a school leaver who is looking at their first office role Administrator required for a growing expanding team Great supporting team with lots of support whilst you learn Customer Engagement Executive Department Customer Engagement Reporting to: Customer Engagement Manager £23,000-£24,000 9-5.30 Monday - Friday Harlow based in lovely modern offices Overall Objective: Our lovely client in the heart of Harlow are looking for a Customer Engagement Executive to join our established team. The Customer Engagement team are responsible for the administration and after care for all motor product lines. As a Customer Engagement Executive, you will be responsible for obtaining, analysing, and verifying the accuracy of the information submitted in a timely manner. You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Some phone calls will be required in this role to ascertain information from the customer. They are focused on developing staff and promote a positive working environment. They offer several social events per year to encourage team bonding and a healthy work life balance. They also uphold a strong ethos throughout the business, inspiring open communication, integrity, teamwork, and empowerment. If you share these values and are looking for new challenge, we look forward to receiving your application. Although desirable, prior office experience is not required, and training will be provided. You must have a can do attitude and want to learn and progress. Duties Supporting the Motor Team in the delivery of effective and efficient policy administration Validating and verifying documentation Calculating and adjusting premiums as required Completing Insurer requests in a timely manner Enforcing cancellation for non-disclosures, non-payment, non-submission of documentation and any terms imposed by the Insurer Ensuring Compliance with both internal and external regulations and guidelines Focus on Customer satisfaction through after sales calls Record all correspondence between all parties to maintain a clear audit trail Handle queries relating to Direct debits and Finance agreements Manage all client queries over all accessible platforms Customer Care Display a positive Can-do attitude Having a thorough knowledge of all products used Friendly, compassionate, and understanding Exceeding customer expectations Being Focused Compliance Following Key compliance principles Maintaining 100% compliance through audits. Communication Use open communication Display good listening skills to identify customer needs Communicating in a manner to develop and maintain positive relationships, mutual trust and confidence Provide accurate and clear communication Teamwork Work as an individual and as part of a team Completing all tasks to support team goals Work with integrity Follow the company culture and ethos Sharing information, ideas, and suggestions Use open communication Skills Determination and the drive to achieve KPI's Good Telephone manner Confident taking calls Excellent communication skills A positive and confident approach High degree of self-motivation and ambition Excellent customer service The ability to work independently and as part of a team Adaptable in a fast-paced environment Knowledge & Experience Principles of providing excellent customer service Microsoft Word Microsoft Excel Microsoft Outlook English Language Work Ethic A reliable, articulate, and self-motivated individual. Must be able to work as part of a team and able to work using their own initiative. Flexible and responds well to new challenges. Open Communicator Collaborative Salary on offer is £23K depending on your level of experience, plus pension, social events and ongoing training and personal development.