Our client is a leading financial services business based in the Liverpool area.
We are seeking a dedicated and customer-oriented Customer Service Executive to join a busy and fast-growing financial services business. The role involves addressing customer needs, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction across various communication channels such as phone, email, chat, or social media.
Key Responsibilities will include:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
- Answering all inbound customer care queries
- Resolve any customer issues, complaints, and requests in a timely and efficient manner.
- Provide accurate information on products, services, and company policies.
- Update customer records (CRM) in the system after every customer interaction.
- Escalate unresolved queries or complex issues to the appropriate departments.
- Build positive relationships with customers to ensure long-term loyalty.
- Meet or exceed performance and quality targets as set by management.
- Stay updated on new product information and company developments.
Required Skills and Qualifications:
- Proven experience in a customer service role is essential (experience in retail, call centres, or other customer-facing environments desired).
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to remain calm and patient when handling challenging situations.
- Proficiency in using customer service software (CRM) and Microsoft Office.
- Ability to multitask and manage time effectively.
- Strong interpersonal skills with a passion for helping customers.
Desired Qualifications:
- Experience in working within financial services desired but not essential
Benefits:
- A competitive salary and benefits package is on offer - £24,000 - 26,000 pa (depending on experience)
- Opportunities for personal growth and career development.
- Training and support to enhance your skills.
- Hybrid home/office working pattern