Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
The role of a Customer Service Advisor is extremely demanding, varied and provides a good opportunity for the right candidate to join a committed, focused, and hardworking team.
CUSTOMER SERVICE ADVISOR (SEASONAL) / LIVERPOOL / £22,308 PER ANNUM PRO RATA / START DATE OF 17th SEPTEMBER.
If you are looking for an exciting new challenge as a Customer Service Advisor, then this is the perfect opportunity for the right candidate to join a committed, focused, and hardworking team.
The client is an established and respected financial services provider and seeks an administrator with good customer service skills and experience within the sector.
You will provide telephone and administration support to the new and existing savings and mortgage customers.
The role provides a first point of contact to the organisations' new savings and mortgage customers.
We are currently seeking enthusiastic and customer-focused individuals to join our clients friendly Member Connect team as Contact Centre Representatives.
As a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.
Customer Service Associate job in Wimborne (18-month FTC)
Schedule: Full time/35 hours a week/9 am - 5 pm Mon-Fri, Hybrid - the expectation is to be in the office for training for the first month and then moving to a hybrid model working 2 -3 days in the office / home working