Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want you to be part of our team!
**Role Responsibilities:
As a Customer Service Advisor, you will:
- Engage with customers through their preferred channels: phone, web-chat, email, or written correspondence.
- Prioritise and manage your workload efficiently, reacting quickly and working accurately.
- Deliver top-notch customer satisfaction at every interaction.
- Own customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
- Gather and update customer data to maintain complete records.
- Investigate and resolve customer queries to their satisfaction.
- Explore payment options with customers.
- Strive for telephone resolution whenever possible.
- Escalate accounts to Team Leaders when necessary.
- Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds.
- Proactively contact customers based on their interactions and feedback on automated systems.
**Role Details:
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Job Title: Customer Service Advisor - Billing
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Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA287XY
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Contract: 12-month temporary assignment with potential to go permanent
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Hourly Pay Rate: £12.77 per hour
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Training: Full training provided, Monday to Friday 9am - 5pm for 8 weeks
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**Working Hours: 4-week rolling rota, 37 hours per week
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Rota Option 1 - Standard:
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Week 1: Mon -Fri 9-5
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Week 2: Mon -Fri 10-6 + Sat 8-4 (incl. rest day)
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Week 3: Mon -Fri 12-8
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Week 4: Mon -Fri 8-4
Rota Option 2 - Shorter Fri & Sat:
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Week 1: Mon - Thu 8-5, Fri 8-12
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Week 2: Mon -Fri 9-6 + Sat 10-2 (incl. rest day)
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Week 3: Mon - Thu 9-6, Fri 9-1
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Week 4: Mon -Fri 11-8 + Sat 11-3 (incl. rest day)
**What We Offer:
- A supportive and friendly work environment
- Opportunities for career growth and development
- Comprehensive training to set you up for success
- A chance to make a real difference in our customers' lives
If you are ready to take on this exciting role and be part of a team that values integrity, sensitivity, and empathy, apply now!
Apply Today and Start Your Journey with Us!