The Customer Service Advisor will be pivotal in providing top-tier assistance and support.
Our client is a well-established industry based in Eastbourne and are looking to grow their customer service team and take on a customer service advisor.
This role involves handling customer queries, providing information about products and services, and ensuring customer satisfaction.
Our client is a leading online retailer who is currently seeking a Customer Support Representative to join their team in Crowborough.
You will report directly to the Head of Customer Service and you will work extremely close with the external sales team and the Dispatch/Warehouse & Purchasing Department.
The job implies support and assistance within the sales office (order processing, outgoing and incoming phone calls, responding to enquiries) .
Providing proactive, professional HR advice and guidance.
Building effective working relationships with your stakeholders across the business, including Trade Union representatives, you will provide timely advice and guidance on a wide range of HR practices.
General
The HR Advisor will work with our people managers to address issues across the business, spotting trends and sharing knowledge on individual ER cases to ensure best practice is developed and used.
Do you have experience working within a customer service support role?
Do you enjoy managing key clients and developing existing relationships with customers?
Benefits: 20 days holiday plus bank holidays, End of Year Profit Bonus, Christmas close, Parking, Pension, Training and Development opportunities, fun social team events quarterly and monthly office lunches.
Our client is a global leader in the Security industry, offering innovative products and services to protect and control the flow of people and to safely secure valuables.
They offer innovative solutions to customers in over 100 markets / industry sectors and operate worldwide through their 3500 employees, 25 country locations and 10 production facilities with one common aim: to create a safer world.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.