Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments.
We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers.
Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services.
To proactively manage the client relationship across a mixed portfolio of funding lines, seek opportunities and administer the effective strategies on behalf of direct line management, thereby managing the risk and prolonging the life of the Client's facility.
To deliver an excellent operational service to the Clients within your own allocated portfolios.
Main Duties
Responsible for the posting of cash against a portfolio before 11am deadline.
As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.
As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerce team to ensure customers receive a world class service.
Your New Company
Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success.
We are recruiting a Billing Systems Manager for a high growth telecommunications client which is currently going through a large-scale finance transformation.
This is a brand new role and you will be driving the delivery of a new billing platform whilst decommissioning and migrating from existing platforms.
Key deliverables
Deliver clear, accurate and effective billing and payment solutions for B2C and B2B2C customers and.
My client is seeking an experienced Desk Based IT Account Manager to join their expanding team.
The role will be within the existing sales team, but the successful candidate will be required to work with each of the other key departments within the organisation to ensure the best customer experience for their partners.
This is a great opportunity to work within a successful sales team and a good grounding for someone who has the drive to become an external account manager in the future.