My client, a global online retailer based in London are recruiting for a CRM Manager to be responsible for email automation and play a pivotal role in utilising data to drive efficient customer relationship management strategies.
The ideal candidate will have experience of being the owner of a CRM platform (Hubspot/Salesforce Marketing Cloud or similar)
Responsible for ownership of email automation platform
We are excited to be recruiting for this fantastic opportunity for a Client Relationship Manager to join our esteemed client, a leading financial services provider.
This role is integral to the company's continued success and growth, focusing on cultivating and enhancing client relationships within the realms of mortgages, wealth management, employee benefits, and insurance.
This is a busy sales and customer service role on the front line, maintaining and growing the company brand in the construction marketplace through a deep and wide targeted approach to Account Management.
This is an exciting opportunity to work as an Internal Key Account Manager to provide sales administration support to the Corporate Development Manager for our thriving client based on the outskirts of Ware.
The successful candidate will be providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed.
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.