We are seeking a Customer Relations Manager to ensure their clients receive unparalleled service from the point of exchange to handover.
My client is a a premium private luxury developer, that are dedicated to creating exceptional living experiences.
Job Description
As a Customer Relations Manager, you will be the key point of contact for customers, ensuring a seamless and enjoyable experience during the final stages of their home buying journey.
We are excited to be recruiting for this fantastic opportunity for a Client Relationship Manager to join our esteemed client, a leading financial services provider.
This role is integral to the company's continued success and growth, focusing on cultivating and enhancing client relationships within the realms of mortgages, wealth management, employee benefits, and insurance.
This is a busy sales and customer service role on the front line, maintaining and growing the company brand in the construction marketplace through a deep and wide targeted approach to Account Management.
This is an exciting opportunity to work as an Internal Key Account Manager to provide sales administration support to the Corporate Development Manager for our thriving client based on the outskirts of Ware.
The successful candidate will be providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed.
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
CRM Project Manager who has experience managing cross functional CRM projects covering project planning, stakeholder management, project risk, resource management and budget management is required to join our team at The Army Benevolent Fund (ABF), which is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need.
SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy.
The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.