Are you a commercial-minded professional with a keen understanding of what excellence in CRM and email marketing looks like?
I'm recruiting for one of the fastest growing multichannel retailers in the UK with over 170 UK stores stretched across England, Wales, Scotland, Northern Ireland and the islands and still growing.
The Customer Services Manager has overall responsibility for understanding their customers' business, ongoing plans and aspirations and to align the best possible service and solutions to them whilst also being a hands on member of the team.
This is a fantastic opportunity for a vibrant, customer focused individual with management experience to join our client, a modern and luxurious brand offering serviced office solutions in the heart of Marlow.
Working with some fantastic clients in a stunning environment, your role will be to manage the serviced office centre and the small team.
Our client, a leading construction services group seeking a dedicated Account Manager to hndle the comapnies Sales Administration and Corporate Customer Services, joining their UK subsidiary.
My client is looking to recruit a junior project manager whose day-to-day role will involve acting as first line for all customer contact and updating details of the contact via the internal CRM system within agreed SLA's.
The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience possible.
Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault, invoicing, and contract queries.
Lead regular client meetings to gain feedback on service levels.
General
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
New opportunity available for an experienced and friendly Team Leader to join a growing team.