We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor.
Key Responsibilities:
- Deal directly with customers either by telephone, electronically or face to face
- Manage all customer orders as per the internal SOP's and customer vendor compliance
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain customer data bases, pricing and delivery information generating workflows
- Organise workflow to meet customer timeframes
- Log details of enquiries, comments and complaints and details of actions taken
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
- Carry out other ad-hoc duties as required from time to time
Skills Required:
- Proven customer service experience across a range of business sectors
- Excellent data entry, typing and analytical skills
- Excellent telephone manner
- Ability to communicate clearly and accurately at all levels
- Strong Ms Office Skills
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
- Sales order processing