Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
Posted by The Portfolio Group • £20K/yr to £30K/yr
If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you!
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured.
Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees.
We are seeking a proactive and motivated Customer Success Manager (CSM) to manage our clients SME customers, ensuring they derive maximum value from solutions.
The Client
They are committed to empowering businesses through our innovative vehicle operations cloud platform, their solutions help mobile workers and fleet managers digitise, automate, and optimise processes, delivering on the transformational promise of these cutting-edge technologies.
Our client is a pioneer in utilising digital, IoT, and AI technologies to transform vehicle fleet management and mobile workforce operations.
This is a CRM management position which puts you at the balancing point between hands-off strategy and oversight, delivering through a team; and rolling your sleeves up in order to make things happen.
Success will be in your ability to recognise where your efforts are best served in order to deliver the most effective outcomes, whilst also enabling your team to develop, grow and become well-rounded, highly capable CRM experts under your tutelage.
This is a technical CRM role, overseeing a small team of SFMC specialists who in turn are responsible for the build, test and optimisation of CRM lifecycle customer journeys.
What sets the manager role apart from the team is the ability to step back and have a more holistic, strategic world view of campaigns, and the challenges which might exist within their technical build and execution.