You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
Our client is seeking two highly skilled Customer Journey Managers to join their team on a 12-month contract.
This role offers an exciting opportunity to play a crucial part in managing customer journeys, with a particular focus on TSYS TS2 systems.
The successful candidate will have hands-on experience with TSYS TS2 and a strong understanding of system specifications, design, and testing requirements.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
You'll play a key role in delivering top-quality calls for the Elements Customer Onboarding team, leading the way for best practices to maximize the value our customers get from Elements products and, in turn, minimizing churn.
This is a technical CRM role, overseeing a small team of SFMC specialists who in turn are responsible for the build, test and optimisation of CRM lifecycle customer journeys.
CRM Marketing Operations Manager B2C - SFMC
What sets the manager role apart from the team is the ability to step back and have a more holistic, strategic world view of campaigns, and the challenges which might exist within their technical build and execution.