About People's Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
The main purpose of this role is to be a subject matter expert who understands, documents and maintains the product customer journeys and touchpoints to ensure that all pension product communications that are used as part of that journey reflects the product features consistently and accurately.
This will involve working with project teams and taking a lead to identify web pages, marketing collateral, operational processes and materials impacted by different initiatives, to help each project understand and document their business requirements. Ensure that the key product and propositional messages for the journeys are identified and consistently applied by Marketing when delivering projects and other small change. As a key SME working with the business, identify where multiple projects are updating the same or similar journeys, and propose and agree courses of action that mean that these journeys and materials can be updated in the most efficient manner possible.
- Act as subject matter expert who understands, documents, maintains and updates the end-to-end process flows for our customer journeys.
- This will involve working with project teams and taking a lead to identify web pages, marketing collateral, operational processes and materials impacted by each initiative.
- Ensure that the key product and propositional messages for the journeys are identified and consistently applied by Marketing when delivering projects and other small change.
- Ensure that the customer view is embedded in maintaining and updating journeys and that the potential for customer detriment has been assessed and, where possible, mitigated
- Identify where there are opportunities to simplify and improve customer journeys when working with colleagues from across the business
What we're looking for:
- Ability to demonstrate strong written and numerical ability (English and Mathematics)
- Documentation and updating of customer journeys
- Proven interpersonal skills to build good working relationships, manage tasks successfully, especially in relation to resolving barriers to achieving project aims
- Experience in participating in teams at varying levels
- Proactive, initiative-led and flexible approach to work
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- 25 days starting annual leave allowance (rising with service) plus your birthday off
- Onsite Parking (in Crawley offices)
- Income protection, critical illness cover & death in service insurance
- Work from abroad policy for all levels
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities, paid for professional qualifications and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".