Customer Experience Manager / Customer Proposition Manager / Head of Customer Experience / Head of Propositions / Propositions Leads / Digital Proposition Lead
You will be working with the Head of Customer Experience & Proposition who has recently joined the company and wants to move at pace to reshape and refine their customer propositions across the business.
Join us as a Customer Experience Proposition Development Lead within the Customer team and you'll be a big part of this.
We are on the lookout for a proactive and enthusiastic Customer Experience Executive to join our vibrant team.
If you have a passion for customer service and enjoy working in a dynamic, supportive setting, we would love to hear from you.
This role is central to ensuring that our clients receive the highest standard of service, making it an excellent opportunity for someone who thrives in a client-focused environment.
My client, a well-established law firm specialising in Wills, Probate, and Estate Planning, is seeking a Customer Experience Executive to join their dynamic team in Derby.
The firm is known for its commitment to protecting not just financial assets, but also the emotional well-being of their clients.
This role is key in ensuring clients receive the highest level of service, providing crucial support and guidance through their legal processes.
Posted by Marke Creative Merchandise Limited • £21K/yr to £23K/yr
General
The Customer Experience Representative is the "face" of our company and Ability to "Think Customer" at all times is essential.
This role is to process orders and invoices, accurately, with high attention to detail, and to handle customer queries (mostly by email) in a professional and timely manner.
Primary Duties and Responsibilities
Primary point-of-contact for the assigned clients, working with Account Managers, with a good understanding of customer requirements and challenges.