Job Title: Customer Experience Executive
Location: Derby
Salary: £23,000 Per Annum + monthly performance earnings (OTE £25,000 - £28,000)
Hours: 09:00 - 17:00, Monday - Friday (37.5 hours per week)
Role Overview:
We are on the lookout for a proactive and enthusiastic Customer Experience Executive to join our vibrant team. This role is central to ensuring that our clients receive the highest standard of service, making it an excellent opportunity for someone who thrives in a client-focused environment. If you have a passion for customer service and enjoy working in a dynamic, supportive setting, we would love to hear from you.
What You'll Do:
- Customer Service Excellence: You'll be the first point of contact for our clients, ensuring they receive exceptional service from start to finish. Your role will involve understanding their needs and guiding them through our services with clarity and empathy.
- Client Engagement: Engage with both current and potential clients to update their information, discuss their needs, and determine how our services can best support them. Your ability to build trust and rapport will be crucial.
- Appointment Management: Efficiently manage and schedule appointments for clients with our legal advisors, ensuring that all appointments are accurately logged and confirmed.
- Collaboration: Work closely with various teams across the business to align with our mission and uphold our cultural values. Your collaboration will help ensure seamless service delivery.
- Database Management: Keep client information up-to-date in our databases, maintaining accuracy and confidentiality at all times.
- Process Adherence: Follow our established processes when handling client interactions and booking appointments, ensuring consistency and quality in every client experience.
Why Join Us?
- Career Growth: We believe in nurturing talent and providing opportunities for growth. Whether you're looking to develop within your current role or explore new paths within the company, we support your ambitions.
- Annual Career Planning: We invest in your future with regular career planning sessions designed to help you achieve both your personal and professional goals.
- Empowering Culture: Our company culture is all about empowerment. We encourage ownership and initiative, and we don't believe in rigid hierarchies.
- Social and Team Events: We regularly organize company get-togethers and team-building activities, ensuring there's always something fun on the horizon.
- Recognition and Rewards: We love to celebrate success. Our rewards and recognition program ensures that your hard work doesn't go unnoticed.
- Health and Wellbeing: Your wellbeing is important to us. That's why we offer comprehensive health benefits, including 24/7 access to physical and mental health resources.
What We're Looking For:
- Attention to Detail: You're meticulous and have a keen eye for detail, ensuring nothing slips through the cracks.
- Organizational Skills: You're highly organized and can manage multiple tasks efficiently without compromising on quality.
- Tech-Savvy: You're proficient in Microsoft Word and Excel, and quick to learn new systems.
- Effective Communicator: You're a natural communicator with the ability to convey information clearly and professionally, both over the phone and in person.
- Professionalism: You present yourself in a professional manner, instilling confidence in clients and colleagues alike.
- Target-Driven: You're motivated by goals and thrive in an environment where you can exceed targets and KPIs.
- Relationship Builder: You excel at building relationships, both with clients and within the team, contributing to a positive work environment.
- Customer-Centric: You have a genuine passion for providing excellent customer service and are dedicated to ensuring client satisfaction.
How to Apply:
If you're ready to take the next step in your career and join a company that values your contribution, please apply now!