We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Care Administrator where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries.
Hybrid Working - 2/3 days at homen (37.5 hour week Mon to Fri)
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
Our client, a global scientific organisation based in Rotherham are seeking to recruit a Customer Care Associate, to their fabulous team.
This is a really exciting time to join the company as they are rapidly expanding.
Based within beautiful refurbished offices with excellent benefits such as generous holidays, free parking, pension, healthcare, exceptional progression and a really friendly and supportive team and Manager.
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients.
Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation.
You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?