| TEMPORARY CUSTOMER CARE ADVISOR - 27.5 HOUR PER WEEK - PART TIME |
| MONDAY - FRIDAY 9AM - 2.30PM |
| NG15, NOTTINGHAM |
| £12.30 PER HOUR |
| START ASAP |
We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries.
Responsibilities:
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Supporting with online live chat
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification:
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
- Previous admin experience